Refund & Replacement

We want you to love your Kymalo apparel. Because each piece is personalized and made to order, please read how returns, replacements and refunds work.

Personalized & made-to-order items

Custom and made-to-order items cannot be returned or exchanged for change-of-mind reasons (for example, ordering the wrong size or simply changing your mind), since they are produced uniquely for you and cannot be resold.

Damaged, defective, wrong or materially different items

If your item arrives damaged or defective, is the wrong item, or is materially different from what you ordered, we'll make it right with a free replacement or a full refund — your choice.

How to make a claim

Please report the issue within 30 days of delivery. Email hello@kymalo.com with:

Your order number
A short description of the problem
Clear photos showing the issue (and the shipping label, if the item was damaged in transit)

Our team will review and respond promptly. Approved refunds are issued to your original payment method; the time to appear depends on your bank or card provider.

Sizing

To help you order the right size the first time, please check our Size Chart before purchasing.

For full terms, see our Refund Policy.