90-DAY SHIPPING PROTECTION

WHEN PROTECTION APPLIES

90-Day Shipping Protection is an optional $5.99 add-on for one personalized item. Coverage begins when you purchase it with that item and is limited to the qualifying shipping events below.

• Shipping delay: The package has not been delivered within 30 calendar days after shipment.
• Package loss: The package has not been delivered within 60 calendar days after shipment.
• Delivered but missing or stolen: Tracking shows delivered, but the package cannot be located. Contact us within 7 days of the delivery scan.
• Visible transit damage: The item arrives with damage caused during shipping. Contact us within 7 days of delivery and keep the item and packaging for photos.

Every claim must be submitted no later than 90 days after the purchase date.

WHAT AN APPROVED CLAIM PROVIDES

An approved claim provides one free replacement of the covered personalized item. Shipping Protection does not provide a cash refund, reimbursement, store credit or more than one replacement for the same protected item.

WHAT IS NOT COVERED

• Choosing the wrong size, changing your mind, or ordering the wrong style, photo or customization.
• An incorrect or incomplete delivery address supplied with the order.
• Refused delivery or unpaid customs duties, taxes or import charges.
• Normal wear, misuse, accidental damage after delivery, or damage unrelated to shipping.
• Claims submitted outside the applicable 7-day or 90-day window.

Manufacturing defects, printing errors, the wrong item, or a product that materially differs from the approved preview are handled separately under our Replacement Policy. You do not need to purchase Shipping Protection for those standard eligible issues.

HOW TO REQUEST HELP

Contact Kymalo with your order number, the affected item, tracking details, and a short description of what happened. For visible damage, include clear photos of the shipping package, label and damaged item. We may request additional carrier or delivery information needed to review the claim.